Terms of Service
Last updated: 2026
These terms govern your use of WithCove. By creating a business account or booking a service through a WithCove link, you agree to them.
1. What WithCove is
WithCove is software that lets service businesses accept bookings and payments online. We are not a party to the service agreement between a customer and a business — the business is the seller of the service, and WithCove is the software they use to accept bookings.
2. Payments
Payments are processed by Stripe. Businesses using WithCove connect a Stripe Express account to receive payouts. WithCove charges a platform fee on each transaction; the current rate is visible on the business's dashboard.
Refunds are handled by the business. If a customer has a refund dispute, contact the business first. Chargebacks and disputes are governed by Stripe's policies.
3. Cancellations and rescheduling
Each business sets its own cancellation and rescheduling policies (e.g. a 24-hour cutoff). Those policies are displayed on the booking and manage pages. Deposits, late-cancel fees, and no-show fees are at the business's discretion.
4. Acceptable use
Don't use WithCove to sell illegal services, harass other users, attempt to circumvent rate limiting, or scrape other businesses' data. We may suspend or terminate accounts that violate these rules.
5. SMS
WithCove sends transactional SMS (confirmations, reminders, cancellations) on behalf of businesses to the phone numbers their customers provide. Message and data rates may apply. Reply STOP to any message to opt out.
6. Availability
We aim to keep WithCove online and functioning, but we don't guarantee uninterrupted service. We're not liable for business losses resulting from outages or data loss beyond what's required by applicable law.
7. Termination
You may delete your account at any time by contacting us. We may terminate accounts that violate these terms. On termination, active bookings remain valid with the business that accepted them.
8. Changes
We may update these terms. Material changes will be announced via email to business operators. Continued use after a change constitutes acceptance.
Contact
Questions? Email hello@withcove.app.